Lost Pay As You Go Plans

Lost Pay As You Go Plans

Postby dac122 » Sat Jan 27, 2018 1:40 pm

I have two smart phones under my account: one is for my wife's, the other my daughter's smart phone. Two months ago my daughter's phone lost the Pay As You Go Plan options, including her preferred 90-day $19.99 option. The other smart phone still has this options.

I have chatted and called numerous times. Support has given me wrong answers as to why this is the situation. After speaking to a manager, he admits this should not be the case but had neither a resolution nor could not (would not?) open a ticket to resolve. :?

My only option is to drive to a store purchase an airtime card and recharge this phone's minutes. :x I can only do that for so long.

Please help. There must be some way to restore Pay As You Go Plans.

Sincerely,
Dave
dac122
 
Posts: 5
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Re: Lost Pay As You Go Plans

Postby TracFone - Larry » Sat Jan 27, 2018 3:13 pm

Hi dac122. My name is TracFone Larry. For further assistance, please contact one of our customer care representatives at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
TracFone - Larry
 
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