Activation Error"Already enrolled..." on a brand new phone

[TracFone - Maria]

Hi Draparde. This is TracFone - Maria. We sincerely apologize that you've encountered problems while trying to log in to your account. Allow us to further check on it so we can make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[John302]

I'm having an issue activating the phone. Brand new tracfone phone but it says :
"Your device is already enrolled in the Auto-Refill program. If you would like to change your plan, please log in to My Account"

Please help!

[TracFone - Maria]

Hi John302. I'm TracFone - Maria. We sincerely apologize that you've encountered a problem while trying to activate your phone. Allow us to have the opportunity to assist you and ensure to provide you with a concrete resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.