Days-only add-on

Days-only add-on

Postby jelabarre59 » Sun Jul 28, 2019 11:02 am

Why is it TracFone **STILL** doesn't have an option for adding service days-only? As we have one phone meant as a stand-by phone for occasional use, and another I use for work-only purposes, I generally run out of service days WELL before running out of data, calling minutes, etc. You don't have a way of bumping up service days when we're still well stocked in minutes & data.

And no, I'n not at all interested in the 365-day add-on. So we need a different option.
jelabarre59
 
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Re: Days-only add-on

Postby TracFone - Larry » Sun Jul 28, 2019 11:42 am

Hi jelabarre59. I'm TracFone Larry. We appreciate your feedback. We're constantly looking for new ways to improve customer experience and will take this into consideration. You can take advantage of the TracFone Service Protection Plan. This plan will automatically add 30 service days to your phone when current service days expires. Please visit www.tracfone.com to veiw our plan offers. If you have further questions or concerns, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Days-only add-on

Postby jelabarre59 » Tue Sep 24, 2019 8:42 pm

Well, THIS time when I went to add service days on my daughter's phone, the "buy airtime" link from the devices list brought me to a page that ONLY had the expensive smartphone items, and not the basic ones. No doubt that was an intentional move to rip off your customers some more.

I don't need extra MINUTES. I don't need extra DATA. What I need is extra SERVICE DAYS. But I guess you can't gouge the customer as much that way.
jelabarre59
 
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Re: Days-only add-on

Postby TracFone - Maria » Thu Sep 26, 2019 6:34 pm

Hi jelabarre59. I'm Tracfone Maria. We're sorry for the inconvenience we have caused you. We're here to help you with your concern. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Days-only add-on

Postby jelabarre59 » Mon Jan 13, 2020 6:02 pm

As per your "TracFone Service Protection Plan" as mentioned above. I couldn't find it on your website, and had to do a Google web search just to find a page that would bring me to it. But once I put in the phone number, whatever page was supposed to come up with the information was immediately forwarded to your standard service plans page, which had no service-days-only option. So even if you have the capability on your site, there is NO way to get to it, so it's just the same as not having it at all.
jelabarre59
 
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Re: Days-only add-on

Postby TracFone - Maria » Wed Jan 15, 2020 3:16 pm

Hi jelabarre59. I'm TracFone Maria. We truly understand how you feel. Our sincere apologies for the inconvenience you have experienced while trying to enroll in the Service Protection Plan. We're here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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