Activation problems with new J3

Activation problems with new J3

Postby yawngaspetc » Mon Jul 29, 2019 12:59 am

Hello,
I recently purchased a Tracfone Samsung Galaxy J3 Orbit from Amazon and activated it with a $25 60 day service plan about two days ago. When I check the balance in the My Account app the number is listed as active but I have no mobile service - the SIM card still lists my number as '000-000-0000' and I'm unable to make calls or receive SMS. I'm able to view the My Account page but can't login - when I try to create an account it sends a verification code to my phone which I'm unable to receive. Any help would be appreciated.
yawngaspetc
 
Posts: 1
Joined: Mon Jul 29, 2019 12:39 am

Re: Activation problems with new J3

Postby TracFone - Larry » Mon Jul 29, 2019 8:09 am

Hi yawngaspetc. I'm TracFone Larry. I’m very sorry that you’re having issues with our service. Please allow us to review your account and further investigate what happened with your phone service. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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