Wrong Last day of service

Wrong Last day of service

Postby ctafret » Tue Jul 30, 2019 12:42 pm

My son's phone was out of talk time so I just added talk time and data to his phone. Now, it shows his last day of service is today 7/30/2019. The Auto-Refill charge date is correct at 9/16/2019 because I set up his auto-renewal in June with a 90 day plan.

Why is it showing the last day of service now instead of September when it should be? What do we need to do to correct it?

Posts: 5
Joined: Thu Jun 09, 2011 8:29 am

Re: Wrong Last day of service

Postby TracFone - Larry » Thu Aug 01, 2019 8:06 am

Hi ctafret. I'm TracFone Larry. I apologize for the inconvenience. Please allow us to review your account and further investigate what happened with your phone service. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
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Joined: Mon Oct 24, 2011 5:22 pm

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