Minutes Disappeared

Minutes Disappeared

Postby tracfone77 » Tue Feb 11, 2020 9:04 pm

I purchased a new phone that came with minutes. In porting my existing number to this phone the minutes I had were lost. How do I get them back?
tracfone77
 
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Joined: Tue Feb 11, 2020 9:00 pm

Re: Minutes Disappeared

Postby TracFone - Maria » Wed Feb 12, 2020 12:23 pm

Hi tracfone77. I'm TracFone Maria. We're sorry to hear what happened to your minutes. Allow us to further check on it so we can assist you with your concern. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
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Re: Minutes Disappeared

Postby tracfone77 » Thu Feb 13, 2020 1:12 pm

I have done both live chat and phone call.
I tire Facebook and Twitter and you use a bot to redirect people to live chat.
I have a screenshot with my information and your support says they have no records.
How do we get this resolved?
tracfone77
 
Posts: 2
Joined: Tue Feb 11, 2020 9:00 pm


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