help unlocking

help unlocking

Postby oallendemx » Fri Aug 07, 2020 1:02 pm

Hi, I'm Oscar, I bought a Tracfone device in the USA, and I'm in Mexico, and they told me that it was already unlocked for other phone companies, but I put another sim and it says invalid sim and I can't activate it. I need help because I am calling from Mexico and it tells me that the service is not available
Posts: 1
Joined: Fri Aug 07, 2020 12:57 pm

Re: help unlocking

Postby Jude » Sat Aug 08, 2020 3:47 pm

Hi oallendemx. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Posts: 2322
Joined: Tue Apr 12, 2011 12:24 pm

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