rewards points - disappear after pending 60days

[Laceypoint]

So I have been trying to earn points with the Tracfone games. Their daily games i.e ones that a customer can play daily are most times not working on a daily basis LOL!!!. In the recent past the daily games were "Coming back soon!" Oh, for I guess about two months or so. Well now the daily game "Spin the Wheel" is back!! Surprise...it's not working on a daily basis. The game is always working though to deliver the message " Wow ! It looks like all prizes have been won at this time!" when I have not played the daily game "Spin the Wheel" to win a prize....figure that one out. I guess with TracFone one can lose not only by not playing their games but by attempting to play their games!! I have called Tracfone on this issue but its appears to be not of any significance to them. They advise try again tomorrow. No one fixes the problem except after I'm on the phone with an agent there are times the game just miraculously works but the next day; the issue has returned to not working with same message. Today I even had trouble accessing the Reward Page..."504 Gateway Timeout" this is a new addition to the many idiosyncrasies with Tracfone and its Reward System. Prior to their reward system; I was a happy customer. However, on the service end, their resolving problems with Tracfone Games is very much less than desirable. No one takes these problems seriously. Is Tracfone benefiting by not having their games work on a daily basis as they should? Well, in the long run they will have earned a great deal of BAD PR and that will bring a loss of customers. But that's not a concern for Tracfone because a customer's issue is not important....you can just call back again and again...problem never gets fixed. Shame on Tracfone!

[TracFone - Maria]

Hi Laceypoint. This is TracFone - Maria. We understand where you're coming from. Please accept our sincere apologies for the inconvenience that you have experienced with our Reward Program. This is never the way we want you or any of our customers to feel. Allow us to have the opportunity to assist you and ensure to provide you with a concrete resolution. To further assist, kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[jeepman41]

I finally got an answer to why my points disappeared. I was told that I did not activate another line, all I did was transfer my service to a BYOP phone. My question is if I wasn't eligible, why did the system show it to me anyway. It behooves me. The customer service rep said I could connect with someone else through chat and they would be able to apply them manually since it was a Tracfone error. Seems like a lot of hoop jumping for something that I'm not even supposed to be eligible for. Does leave a bad taste in your mouth.

[Jude]

Hi jeepman41. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Cochranb]

This totally happened to me too. I got a new phone, activated it. I had 7,000 rewards points showing pending for 60 days, after which they disappeared. They show as earned in the history, but are not showing up on my rewards account. They never became available to me, which is super frustrating.

[TracFone - Maria]

Hi Cochranb. I'm TracFone - Maria. We sincerely apologize for the negative experience that you had with our Rewards Programs. Please know that it is never our goal to let you experience such troubles. Allow us to further check on it so we can make things right. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[smartcat]

I ran into the same issue... Have over 24000 points disappeared!!! They are shown under activities but got disappeared from pending points... I have no idea what happened, can someone experience the same shed some lights on what's going on here??

[smartcat]

You guys are lucky you are only losing the 5000 points you received as referral.

I have spent a lot of time PROMOTING Tracfone on social media and received a lot of referral points...or so I thought. Tracfone recently stole those points right out of my account. Going on chat or calling has been a big waste of time.

I have a ticket # which seems to be useless as well (ticket # 1233206383).

At this point, I am just going to STOP promoting Tracfone and reverse course and tell everybody to stop going to Tracfone. Terrible waste of time.

Did they resolve your issue?

[Jude]

Hi smartcat. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[leeloo0099]

I lost 72000 points. Is there anyone can message and help me please?