WiFi calling TF/Verizon service no worky

WiFi calling TF/Verizon service no worky

Postby tfwlgb » Sun Jan 16, 2022 1:00 am

I'm having the same issue that user Tomsey posted about here https://www.tracfoneforum.com/viewtopic.php?f=6184&t=600024&p=1056036&hilit=wifi+calling#p1055640. Is it really so hard for someone at Tracfone HQ to script the account tools WiFi Calling disable/enable toggle fix and apply it to all users?
tfwlgb
 
Posts: 3
Joined: Sun Jan 16, 2022 12:45 am

Re: WiFi calling TF/Verizon service no worky

Postby TracFone - Mark » Sun Jan 16, 2022 11:48 am

Hi tfwlgb. My name is TracFone Mark. We sincerely apologize for the trouble this has caused you. We will be happy to assist you in resolving your concern with WiFi calling. Allow us first to check your account before we can answer your question. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Mark
 
Posts: 5153
Joined: Thu Jun 14, 2012 11:11 am

Re: WiFi calling TF/Verizon service no worky

Postby tfwlgb » Sun Jan 16, 2022 3:44 pm

Do the online chat agents have access to "account tools"? Didn't think so.
tfwlgb
 
Posts: 3
Joined: Sun Jan 16, 2022 12:45 am

Re: WiFi calling TF/Verizon service no worky

Postby TracFone - Mark » Mon Jan 17, 2022 10:22 am

Hi tfwlgb. My name is TracFone Mark. Yes, our Chat Support have accessed to customer's account as long as you will provide them with the information that they need. To further assist you, I will contact you directly with a private message. Thanks.
TracFone - Mark
 
Posts: 5153
Joined: Thu Jun 14, 2012 11:11 am


Return to Getting started, adding Airtime and other general TracFone discussions.

Who is online

Users browsing this forum: No registered users and 17 guests