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Account email address needs update

PostPosted: Sat May 21, 2022 1:30 pm
by peter.brewster
How can I update account email address. Account is active and purchase of yet another year (via 800 867 7183) went well. I have no idea what the account PIN is/was and do not another way to change account info.

Re: Account email address needs update

PostPosted: Sat May 21, 2022 1:38 pm
by Jude
Hi peter.brewster. My name is TracFone Jude. We can help you in resolving your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Account email address needs update

PostPosted: Sat May 21, 2022 2:18 pm
by peter.brewster
Jude wrote:Hi peter.brewster. My name is TracFone Jude. We can help you in resolving your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.


Hi Jude. Thanks for reply - not clear how I respond to PM? Anyway. I'd also like to get the PIN under control since I must have lost track of it.

Peter

Re: Account email address needs update

PostPosted: Sat May 21, 2022 2:44 pm
by Jude
Hi peter.brewster. I have updated your account containing your phone number and e-mail address. Please post 2 more in order to enable the private messaging feature of your TracFone forum account. Thank you.