New SIM to switch from ATT to Verizon - what next?

[mikesmithfl2015]

Hi, I've got the new SIM that Tracfone sent for switching to Verizon. I followed the directions - I texted the word 'ONESTEP' to 611611, entered the last 4 digits of the new SIM card and then waited for the old card to stop working. When it stopped working, I switched to the new SIM card but when I start the phone it has an exclamation point in the signal strength indicator. What next?

[TracFone - Maria]

Hi mikesmithfl2015. I'm TracFone Maria. We apologize for the trouble that you have encountered. We would like to further check on it so we can have it resolved as soon as possible. To assist you with this, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.