PASSWORD RESET IS BROKEN

PASSWORD RESET IS BROKEN

Postby whateverwhatever » Tue Sep 13, 2022 7:22 pm

The password reset link that is sent to my email address does NOT take me to a URL where I can reset my password.

The URL that is sent contains no token, the URL that is in the hyperlink is "https://www.tracfone.com/home?tok=".

It does literally nothing; it either takes you to a 404 Error Page, or it takes you to the Tracfone Home Page.

This is a SERIOUS ISSUE, and it has apparently been an issue on and off for MONTHS.

I am locked out of my account! I need to be able to reset my password and access my account, Tracfone!!!!
whateverwhatever
 
Posts: 2
Joined: Tue Sep 13, 2022 7:02 pm

Re: PASSWORD RESET IS BROKEN

Postby TracFone - Maria » Wed Sep 14, 2022 8:08 am

Hi whateverwhatever. This is TracFone Maria. We're sorry to hear about this. We're here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 9378
Joined: Tue Jan 31, 2012 1:08 pm

Re: PASSWORD RESET IS BROKEN

Postby whateverwhatever » Thu Sep 15, 2022 1:08 pm

I was able to get someone on the phone and do a manual reset that way.

But I repeat: THIS ISSUE NEEDS TO BE FIXED IMMEDIATELY.

You are a Global Telecommunications Company! This is unacceptable!
whateverwhatever
 
Posts: 2
Joined: Tue Sep 13, 2022 7:02 pm

Re: PASSWORD RESET IS BROKEN

Postby Jude » Sat Sep 17, 2022 10:16 am

Hi whateverwhatever. My name is TracFone Jude. We understand where you're coming from and apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm


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