Minutes NOT added

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Minutes NOT added

Postby H8TRACFONE » Sun Jul 14, 2013 5:22 pm

On 14-Jul-2013 at about 2:00 PM (EDT), I did an online purchase of a 400-minute card with 1 year service. Also, an additional 250 minutes were to be added with Promo Code 86196.

My phone display shows that my date of service was extended to 17-Jul-2014. However, rather than 650 minutes being added, ONLY 1 (one) minute was added.

Spent nearly 2 hours on phone with your reps and was UNABLE to get the issue resolved. Very disappointed with TracFone.
H8TRACFONE
 
Posts: 31
Joined: Sat Sep 24, 2011 10:08 am

Re: Minutes NOT added

Postby TracFone - Janice » Sun Jul 14, 2013 5:26 pm

Hi H8TRACFONE. My name is TracFone Janice. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly through a private message. Please make 5 duplicate posts so you can respond to my private message. Thank you.
TracFone - Janice
 
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