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Re: Family Value Plan

PostPosted: Sat Dec 15, 2018 4:25 pm
by TracFone - Larry
Hi cdmcgrath. I'm TracFone Larry. We apologize for the inconvenience this has caused you. We would like to discuss the details of the issue that you have experienced. To further assist you with this matter, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Family Value Plan

PostPosted: Mon Feb 10, 2020 7:49 am
by Frankyv30
TracFone - Larry wrote:Hi IvanJareb. My name is TracFone Larry. We need to take this issue offline so we can address it further. Please check your forum inbox for a message Rachat crédit Isolation. Click on "New Message" beside User Control Panel to view your forum inbox. Thank you.

But after that, we should put it here so that everyone can see because it could serve us.

Re: Family Value Plan

PostPosted: Mon Feb 10, 2020 5:27 pm
by TracFone - Maria
Hi Frankyv30. I'm TracFone Maria. We understand your concern. Yes, we can do that for general questions. Should you need further assistance, you may post your questions here or check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Family Value Plan

PostPosted: Thu Mar 12, 2020 10:49 am
by TFFamily
We have had problems with out Family Value Plan for about 4-5 months. Tracfone's systems show we get our updates but we don't. When we press about it we get excuses like it's a Verizon tower issue or the hurricane impacted our Puerto Rico data center.

After investing on average 2 hours a month in chats or calls to get our updates and a Better Business Bureau complaint we have come to the conclusion there might be something seriously wrong with Tracfone systems and updates.

Tracfone's corporate complaint department admitted to us over the phone the excuses about the Verizon tower and hurricane damage were not true. They admitted their own systems at corporate are totally unreliable to show updated talk, text and data amounts. They admitted they were having trouble finding what people on the Family Value Plan should really be getting every month. They admitted they added wrong amounts to our phones and maybe skipped months to make up for it.

So please keep our experience in mind when thinking about a Family Value Plan. You'll find nothing about it on their website so you will have no way to validate any of your claims or answer your questions. We even screenshot our amounts the day before and of when our card got charged and could prove they didn't update, but Tracfone techs will tell you their system shows indication they were updated. You have no recourse.

Tracfone had been an awesome solution for us for years and it's possible their other plans are great too. Not discouraging anyone from using Tracfone, but the Family Value Plan? You've been warned.