Page 1 of 1

Insufficient funds message

PostPosted: Fri Sep 13, 2019 8:44 pm
by mariabultena
We have been getting a message saying, "You have insufficient funds to send message." When I check our balance, I get the following message from a different number saying, "Your balance as of (current date and time) UNL PLAN Data: 1.98GB Exp Date: 2019-10-07 Terms: http://bit.ly/1lopdkY".

I'm not sure what to do from here. Any suggestions?

Re: Insufficient funds message

PostPosted: Sat Sep 14, 2019 8:11 am
by TracFone - Larry
Hi mariabultena. I'm TracFone Larry. I'm sorry for the trouble. Please turn the phone off and back on. Try to send a text message when it's back on. Also, check the balance using 611611. If you still encounter the error message, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Insufficient funds message

PostPosted: Thu Oct 03, 2019 1:47 am
by Jay96
I have the unlimited talk and text but I get getting a text saying insufficient funds to text and when I try to call someone it’s goung to a customer number from straight talk but I have a tracfone. What do I do?

Re: Insufficient funds message

PostPosted: Thu Oct 03, 2019 2:18 am
by Jay96
I have unlimited plan talk and text. But I keep getting text message saying insufficient funds and when I try to make a call it goes straight the customer service number.what do I do about this?

Re: Insufficient funds message

PostPosted: Sat Oct 05, 2019 9:20 am
by TracFone - Larry
Hi Jay96. I'm TracFone Larry. I'm sorry that you're having some problems. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. You can use our self-service menu by texting Help to 611611. Thank you.

Re: Insufficient funds message

PostPosted: Sun Nov 24, 2019 11:51 am
by beautiful_hippie
Help! I have unlimited talk and text but my SMS balance is showing as 0, as of 8:39 am CST. I am using a TCL Alcatel 502. Please send me next steps to fix this issue. Thanks!

Re: Insufficient funds message

PostPosted: Fri Nov 29, 2019 10:10 am
by TracFone - Larry
Hi beautiful_hippie. I'm TracFone Larry. I'm sorry that you're having some problems. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.