TracFone Wireless Forums

Hi,
When the Covid-19 lockdown started, I began working from home. I have been using my Tracfone for approx. 95% of my work related calls and texts.

I would like my employer to compensate me for the payments I made from: 4/1/2020 to present day.

I really need my payment history so I can be paid.

Thank you,
DaveO

Hi drour1. My name is TracFone Jude. We understand where you're coming from regarding your request. Are you referring to a online copy of your payment history If so, you will need to contact our customer care center, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Thank you for your reply, but it didn't work. I just got off the phone with Tracfone customer service and she said I need to contact my bank to receive my Tracfone payment details.

This won't work because my employer will want to see the details of what the payment was for. (Example: Talk, Texts, Data), etc...

All my bank provides is the amount I paid. Thats it.

I just need the details of my Tracfone payments beginning March 31, 2020 to today..

I would be grateful for your help.
Thank you,
Dave

Hi Dave. This is TracFone - Maria. We understand your concern. Please accept our sincere apologies. We'd like to speak with you again to fully investigate your case and straighten things out. Kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

ehh, err, ok... so I checked my inbox but your message asks me to do the "Exact same" thing your first reply asked me to do a week ago...

So again - I've already done this, and the rep. couldn't provide me my payment history. So here we are again going in circles...

I just need:
March 31, 2020 (to) September 22, 2020

** This is ONLY 175 days, yet the Tracfone website posts that it keeps payment history for 180 days...

Hi drour1. My name is TracFone Jude. We understand where you're coming from regarding your request. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.