i think we got removed from the family value plan

[roky]

i had to call tracfone to change the credit card for the auto-refill of our family value plan, which we've been on for years -- the rep ran the new card through, and set up the auto-refill, but i think she might have taken us off the family value plan, and that now only one of our 2 phones is on a plan -- i would like to know what plan we are now on, and if both phones are still covered

[Jude]

Hi roky. My name is TracFone Jude. We will need to check your account before we can answer your question. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.