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i think we got removed from the family value plan

PostPosted: Sat Oct 03, 2020 4:26 pm
by roky
i had to call tracfone to change the credit card for the auto-refill of our family value plan, which we've been on for years -- the rep ran the new card through, and set up the auto-refill, but i think she might have taken us off the family value plan, and that now only one of our 2 phones is on a plan -- i would like to know what plan we are now on, and if both phones are still covered

Re: i think we got removed from the family value plan

PostPosted: Sat Oct 03, 2020 5:05 pm
by Jude
Hi roky. My name is TracFone Jude. We will need to check your account before we can answer your question. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.