Did not receive double minutes

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TracFone Double Minutes For Life (DMFL).

Re: Did not receive double minutes

Postby TracFone - Katie » Thu Oct 08, 2015 5:10 pm

Hi akofink,
My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Katie
 
Posts: 5418
Joined: Tue Oct 25, 2011 10:36 am

Re: Did not receive double minutes

Postby jfrharley » Sat Oct 24, 2015 9:24 pm

I signed up for the 90 days recurring charge with 60 minutes.
60 minutes were added to my phone.
This should have been 120 minutes.
Can you help me?
jfrharley
 
Posts: 1
Joined: Sat Oct 24, 2015 9:02 pm

Re: Did not receive double minutes

Postby Sam » Sat Oct 24, 2015 9:29 pm

Hi. My name is TracFone Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
TracFone - Sam
Sam
 
Posts: 7620
Joined: Thu Aug 12, 2010 9:40 am

Re: Did not receive double minutes

Postby kipratner8 » Sun Oct 25, 2015 11:38 pm

I'm having this same problem. I've always gotten double minutes added to my phone, but this time when I added a 200 minute card, it only added 200 minutes instead of 400.
kipratner8
 
Posts: 1
Joined: Sun Oct 25, 2015 11:34 pm

Re: Did not receive double minutes

Postby TracFone - Mark » Sun Oct 25, 2015 11:49 pm

Hi kipratner8. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
Posts: 5057
Joined: Thu Jun 14, 2012 11:11 am

Re: Did not receive double minutes

Postby Jude » Mon Oct 26, 2015 2:36 pm

Hi kipratner8 .Please turn the phone off and back on to check if the minutes have been doubled already. If not, please refer to TracFone Mark's private message for assistance. Thanks.
Jude
 
Posts: 2007
Joined: Tue Apr 12, 2011 12:24 pm

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