Lost Phone

Lost Phone

Postby Kevanski1 » Wed Feb 22, 2012 5:23 am

Hi,
I need help. I lost my phone. I'm on vacation travelling by car from Niagara Falls to Victor NY. I last used my phone at the Fashion show outlet Mall in Niagara Falls NY around noon 21Feb12. Can you suspend my service until I figure out what to do next?
Kevanski1
Kevanski1
 
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Re: Lost Phone

Postby Anne1 » Wed Feb 22, 2012 7:26 am

Hi Kevanski1. My name is TracFone Anne. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
TracFone - Anne
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Re: Lost Phone

Postby Kevanski1 » Wed Feb 22, 2012 10:09 am

I tried to call my tracfone number but immediately got my voicemail which indicates that someone has turned of the phone. Was that you that deactivatedd it?
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Re: Lost Phone

Postby Stephanie » Wed Feb 22, 2012 10:13 am

Hi Kevanski1. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!
TracFone - Stephanie
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Re: Lost Phone

Postby Kevanski1 » Wed Feb 22, 2012 11:20 am

I don't know how to reply to your message about serial # but I am away from home and I don't know that number.
I am new at this website and need to talk to a real person for real help.
Can I get a 1-800 number.
KB
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Re: Lost Phone

Postby Kevanski1 » Wed Feb 22, 2012 11:22 am

I need help. I'm away from home on the road and I don't know that serial #.
I need to talk to a real person. is there a 1-800 number that I can call?
KB
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Re: Lost Phone

Postby Che » Wed Feb 22, 2012 11:54 am

Good day Kevanski1! My name is TracFone Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che
 
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Re: Lost Phone

Postby Kevanski1 » Thu Feb 23, 2012 6:51 pm

OK, I got home late last night and called somebody at Tracfone who lives in south america and they suspended the operation of my phone.
Subsequently, I had a voicemail message on my house phone from someone in the 905 area code who has found my phone but will not be home until Monday.
If I ever get re-united with my phone, what should I do or should I just buy a new phone and try to transfer the minutes?
KB
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Re: Lost Phone

Postby marianne » Fri Feb 24, 2012 6:02 am

Hi Kevanski1. My name is TracFone Marianne. Let me help you. You can do both. You can reactivate the lost phone or you can choose to transfer the minutes and phone number to the new phone. Just message us here if you are ready for the process.
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