"Message Blocking is Active"

Re: "Message Blocking is Active"

Postby TracFone - Larry » Sat Jul 21, 2018 8:51 am

Hi Wav.File714. My name is TracFone Larry. I read your post and I am sorry you’re having some problems. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: "Message Blocking is Active"

Postby fwman » Sat Apr 06, 2019 10:40 am

New to this forum, but having the same issue. In the middle of a conversation I started getting the "message blocking is active" error. Need help. I primarily use this phone for texting.
fwman
 
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Re: "Message Blocking is Active"

Postby TracFone - Larry » Tue Apr 09, 2019 10:46 am

Hi fwman. I'm TracFone Larry. We apologize for the trouble this has caused you. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: "Message Blocking is Active"

Postby Scoopjon » Fri Dec 06, 2019 6:56 am

this is happened a few times and getting very aggravating. What do I need to do to fix?
Scoopjon
 
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Re: "Message Blocking is Active"

Postby TracFone - Larry » Sat Dec 07, 2019 3:38 pm

Hi Scoopjon. I'm sorry for the inconvenience. We'll help you check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: "Message Blocking is Active"

Postby Screwdrvr » Fri Jan 01, 2021 6:06 am

Hello, I just started having issue with my TCL on Safelink not letting me text. "Free msg:Unable to send message-Message blocking is active" Please advise solution! Thank You!
Screwdrvr
 
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Re: "Message Blocking is Active"

Postby Jude » Fri Jan 01, 2021 12:04 pm

Hi Screwdrvr. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Re: "Message Blocking is Active"

Postby 16CrucifiedSaviours » Mon Mar 08, 2021 4:43 am

I was seeing this message on my old tracfone. I was told to get a new 5 G phone, which I did, along with a calling plan recommended by Tracfone. Now I can't reply to texts and calls won't connect (unless the call is to 611). Calls to 611 connect but drop after a minute or so.
Tracfone have been unable to resolve the issue, so I'm posting here.
16CrucifiedSaviours
 
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Re: "Message Blocking is Active"

Postby 16CrucifiedSaviours » Mon Mar 08, 2021 4:52 am

I was seeing this message also. Tracfone said I would need to buy a new, 5 G phone, which I did, along with a calling plan the representative recommended.
Now I can't reply to texts, and calls drop before connecting (the exception are calls dialed to 611, which connect but drop after a minute).
Tracfone could not find a solution to these issues, so I'm posting here.
16CrucifiedSaviours
 
Posts: 4
Joined: Mon Mar 08, 2021 4:27 am

Re: "Message Blocking is Active"

Postby Jude » Thu Mar 11, 2021 7:01 pm

Hi 16CrucifiedSaviours. My name is TracFone Jude. Please accept our deepest apology for this experience. We do not want our customers to encounter issues about the service we offer. We'd like to take a closer look into what's going on and ensure there is a resolution for you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:24 pm

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