Customer Service

Customer Service

Postby larryv » Fri Sep 18, 2020 7:54 am

Hi,

While waiting for the long awaited replacement phone. I contacted CS with a question about the error message on the present non working phone. This phone cannot send/receive text messages NOR make or receive phone calls. The message:

Network Rejection Cause
SIM not provisioned MM #2

Anyone know what this is?

Thanks
larryv
 
Posts: 8
Joined: Tue Jul 11, 2017 2:37 pm

Re: Customer Service

Postby TracFone - Maria » Fri Sep 18, 2020 3:47 pm

Hi larryv. This is TracFone - Maria. Our sincere apologies for the bad experience that you have gone through with our service. Your SIM card is not provisioned here on our system. We need to update it in order for your phone to work. Please check your Forum inbox for a private message. Thank you.
TracFone - Maria
 
Posts: 8416
Joined: Tue Jan 31, 2012 1:08 pm


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