Hi cherokee39. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now.
What is the Value Plan denomination that you are currently enrolled with? What is the error message you're getting when trying to download the Airtime bundles? You should suppose to add the minutes as long as the phone is properly enrolled. If not, we will need to take a look into your account to see what seems to be the problem. Thank you!
TracFone - Stephanie