Web Services

Re: Web Services

Postby Stephanie » Tue Jan 24, 2012 11:05 am

Hi cherokee39. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now.
What is the Value Plan denomination that you are currently enrolled with? What is the error message you're getting when trying to download the Airtime bundles? You should suppose to add the minutes as long as the phone is properly enrolled. If not, we will need to take a look into your account to see what seems to be the problem. Thank you!
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Re: Web Services

Postby Bsegatto » Sun Feb 26, 2012 6:57 pm

Why is it that the Tracfone people won't answer questions on the forum? Ever thought that other people may have same issues and could have them answered by just reading the issues?
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Re: Web Services

Postby larrylwill » Mon Apr 09, 2012 9:29 pm

It seems they are very secretive and don't want anybody to know the real answer. I would also like to know what data restrictions 36 is BEFORE I get a new web access phone. Seems many people have this problem.
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Re: Web Services

Postby Stephanie » Tue Apr 10, 2012 10:18 am

Hi larrylwill. My name is TracFone Stephanie and I will be addressing your question. If you are getting an error data restriction -36, that means you are accessing the phone's browser in the roaming area. Thanks!
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Re: Web Services

Postby EWB » Thu May 03, 2012 7:48 pm

Are you saying you can only access the web when you're in your home area code?
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Re: Web Services

Postby bobbo6665 » Mon May 14, 2012 11:03 am

Not sure what the problem is but
"accessing the phone's browser in the roaming area"
seem very expensive
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Re: Web Services

Postby TracFone - Jayme » Mon May 14, 2012 1:45 pm

Hi jrwerlein24. My name is TracFone Jayme. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
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Re: Web Services

Postby TracFone - Jayme » Mon May 14, 2012 1:49 pm

Hi cherokee39. My name is TracFone Jayme. We're sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
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Re: Web Services

Postby mattbob » Mon May 28, 2012 11:12 am

I too am having the same problem. Data Restricted - 36. I have a LG800G. Haven't used the Web for a while but would like to now. Help
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Re: Web Services

Postby Stephanie » Mon May 28, 2012 12:36 pm

Hi mattbob. My name is TracFone Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message to help you with your issue. Thanks!
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