Account Info is gone

Account Info is gone

Postby dbfung » Sun Nov 27, 2011 12:38 pm

My account info has disappeared. I am able to login, but only see a yellow triangle with a ! and the word Success. When I push the "add phone" button I get an Error message. This happened around the same time as one of our phones being deactivated. However, when I purchased more airtime, Tracfone still had all my credit card information.
dbfung
 
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Re: Account Info is gone

Postby TracFone - Frank » Sun Nov 27, 2011 12:40 pm

Hi dbfung. My name is TracFone Frank. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Frank
 
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Re: Account Info is gone

Postby dina26508@yahoo.com » Sun Nov 27, 2011 3:00 pm

i am having the same problem and calling tracfone was useless. all i want to do is get to my account info so i can add another phone. It should not be this hard!
dina26508@yahoo.com
 
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Re: Account Info is gone

Postby TracFone - Frank » Sun Nov 27, 2011 3:07 pm

Hi dina26508@yahoo.com. My name is TracFone Frank. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
TracFone - Frank
 
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Re: Account Info is gone

Postby dina26508@yahoo.com » Sun Nov 27, 2011 5:06 pm

please email me with what ever, the phones listed on my account belong to my grandchildren and i do not have access to them
dina26508@yahoo.com
 
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Re: Account Info is gone

Postby Anne1 » Mon Nov 28, 2011 8:00 am

Hi dina26508@yahoo.com. I’ve sent you a private message; please check your inbox. Thanks.
TracFone - Anne
Anne1
 
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Re: Account Info is gone

Postby mistivon » Wed Nov 30, 2011 10:06 pm

Would appreciate some help as well, quite frustrating :)
Thanks
mistivon
 
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Re: Account Info is gone

Postby mistivon » Wed Nov 30, 2011 10:11 pm

Would also appreciate the same help.
Thank you
mistivon
 
Posts: 10
Joined: Wed Nov 30, 2011 9:14 pm

Re: Account Info is gone

Postby marianne » Thu Dec 01, 2011 3:13 am

Hi mistivon. My name is TracFone Marianne. Let me help you. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
marianne
 
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Re: Account Info is gone

Postby dbfung » Sun Dec 11, 2011 11:29 am

To Tracfone Frank - how do I send the serial number to you?
dbfung
 
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Joined: Sun Nov 27, 2011 11:59 am

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