can not access my account information

can not access my account information

Postby ShDeeds » Sun Dec 18, 2011 2:32 pm

I cannot access my account info. It just shows success in one corner of the screen and the rest is blank. What do I need to do to get my account info to show up when I log in online?
ShDeeds
 
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Re: can not access my account information

Postby TracFone - Frank » Sun Dec 18, 2011 2:54 pm

Hi ShDeeds. My name is TracFone Frank and I will be addressing your question. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
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Re: can not access my account information

Postby ShDeeds » Sun Dec 18, 2011 4:23 pm

My phone's serial number is 268435507706793
ShDeeds
 
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Re: can not access my account information

Postby TracFone - Frank » Mon Dec 19, 2011 9:46 am

ShDeeds, I've sent you a private message, please check your Forum inbox for a response. Thanks.
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Re: can not access my account information

Postby nklslotz » Mon Dec 19, 2011 12:46 pm

I guess I need to stay online all day so that I can post 5 messages before being able to communicate with someone about not being able to view my account summary. :(
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Re: can not access my account information

Postby nklslotz » Mon Dec 19, 2011 12:50 pm

I'm not getting much help from tracfone customer service. I get transferred around and then am given a ticket number. Never get an email response to this ticket number. What's wrong with the website they so many are having touble accessing account summary??????
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Re: can not access my account information

Postby ShDeeds » Mon Dec 19, 2011 6:37 pm

I have checked again and the number I gave you is correct 268 435 458 507 70* *** I have had this phone for over a year.
ShDeeds
 
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Re: can not access my account information

Postby ShDeeds » Mon Dec 19, 2011 6:46 pm

I have 758 minuets on this phone and 70 days of service .I was on a value plan up until Nov, I want to sign back up to it .I would like to be able to manage my account online . But for some reason starting few months ago I have not been able to see my account online. I now have to do everything over the phone. My serial number is 268 435 458 507 70* *** for sure.
ShDeeds
 
Posts: 6
Joined: Sun Dec 18, 2011 1:59 pm

Re: can not access my account information

Postby TracFone - Frank » Tue Dec 20, 2011 1:07 pm

ShDeeds, I've sent you a private message; please check your Forum inbox for a response. Thanks.
TracFone - Frank
 
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Joined: Tue Oct 25, 2011 8:48 am

Re: can not access my account information

Postby rpgsbailey » Mon Jan 16, 2012 11:12 pm

I am having a similar problem - need to send a few more posts to send a private message.

Rick
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