Samsung s390g WIFI

Samsung s390g WIFI

Postby rfrench34 » Mon Feb 11, 2013 12:26 pm

When trying to activate the WIFI on my phone it has a message that says number of connections exceeded, but it wont let me delete any of the connections that are stored in the phone. I just received this phone on Fri and it is a reconditioned phone so the connections were already on the phone. How can I delete these connections?
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Re: Samsung s390g WIFI

Postby TGMarshall » Mon Feb 11, 2013 4:05 pm

I received my refurbised S390G last Thursday and I'm having the exact same problem. Also, often when searching for a network it can't find any when I'm in the same room as my router. Help us. This is the major reason I got this phone.

Tom
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Re: Samsung s390g WIFI

Postby TGMarshall » Mon Feb 11, 2013 4:13 pm

I'm having the exact same problem. Also phone often doesn't find my wifi network. Help.

Tom
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Re: Samsung s390g WIFI

Postby rfrench34 » Tue Feb 12, 2013 1:37 pm

Now I am thinking this was done on purpose so we can't use the WIFI and I also chose this phone for that purpose.
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Re: Samsung s390g WIFI

Postby Jessica » Tue Feb 12, 2013 4:02 pm

Good day, rfrench34 & TGMarshall. We’re sorry for the trouble. My name is Jessica TracFone and I’ll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Samsung s390g WIFI

Postby TGMarshall » Wed Feb 13, 2013 1:01 am

rfrench34
Jessica tell me I need to post 3 more times before I can pm her my serial number. Now 2 posts to go.

tom
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Re: Samsung s390g WIFI

Postby TGMarshall » Wed Feb 13, 2013 1:04 am

rfrench34
I've done a fair amount of research on this issue and it appears to be a common problem. I'll post what I've found out in the next post. One post to go.

tom
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Re: Samsung s390g WIFI

Postby TGMarshall » Wed Feb 13, 2013 2:07 am

I found this comment on Youtube.

"You can use WiFi for free without burning minutes at home or elsewhere such as restaurants. However you must DELETE that connection each time through -Options- rather than just disconnect. If you don't do this you will eventually fill the memory with unusable router names and be unable to add a new one or delete previous ones. The phone will then be unable to connect to WiFi at all. The only way to correct the problem would be to obtain a new SIM card. I found this out the hard way!"

This explains why reseting or restoring the phone doesn't not delete the wi-fi connection configs because its stored on the SIM card! Once you fill up the SIM card with 11 network configurations and try to save the 12th the Delete menu opens up but it DOESN'T work. At this point you no longer can delete from the Options menu either because the Delete menu choice no longer exists and Wi-Fi becomes useless because you can no longer add new configurations with passwords etc. Of course maybe you could drive back to the last place you used it and see if Wi-Fi would work and then delete that connection from the Options menu. But I think I read that that doesn't work either. It seems the only time you have the Delete menu choice on the Options menu is while you are connected to that AP and before you filled up the SIM card.

If Tracfone doesn't have a firmware fix for this problem, eventually Wi-Fi on all these S390G's will become useless.

This is my 5th post. Now I can pm Jessica. I'll kept you informed on what I find out which should save you, everyone else and Tracfone a lot of needless postings.

tom
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Re: Samsung s390g WIFI

Postby rfrench34 » Wed Feb 13, 2013 12:16 pm

Tom
Thank you for the update.
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Re: Samsung s390g WIFI

Postby rfrench34 » Wed Feb 13, 2013 12:41 pm

on the phone now with tracfone we have went through a million options and the problem is still not resolved.
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