Data Balance is Zero, but plenty of voice and text

Data Balance is Zero, but plenty of voice and text

Postby timpp64 » Fri Jun 03, 2016 5:02 am

I have not been able to use my mobile data for about a week. It can only go on the web using wifi. My data is enabled as is data roaming and I didn't set any data limits, and airplane mode is off. I tried everything else, including a hard reset. Then I had an idea to log into my account and checked the balance, even though I just added a year card recently. I noticed that the data is 0, but the voice is 2180 and the test is 2685. What happened? Thanks!
timpp64
 
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Re: Data Balance is Zero, but plenty of voice and text

Postby TracFone - Larry » Fri Jun 03, 2016 7:57 am

Hi timpp64. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thanks.
TracFone - Larry
 
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Re: Data Balance is Zero, but plenty of voice and text

Postby timpp64 » Fri Jun 03, 2016 1:42 pm

I'd rather not do live chat. Can you send me another private message and communicate that way.
timpp64
 
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Re: Data Balance is Zero, but plenty of voice and text

Postby TracFone - Larry » Fri Jun 03, 2016 1:46 pm

Hi timpp64. Please check your forum inbox for a message. Thanks.
TracFone - Larry
 
Posts: 8074
Joined: Mon Oct 24, 2011 5:22 pm

Re: Data Balance is Zero, but plenty of voice and text

Postby timpp64 » Fri Jun 03, 2016 2:13 pm

Thanks!
timpp64
 
Posts: 3
Joined: Fri Jun 03, 2016 4:50 am


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