No mobile internet Service

No mobile internet Service

Postby lbl51 » Sat Jul 16, 2016 10:02 am

I purchased gsm unlocked phone (alcatel idol 3) and tracfone's bring your own phone sim card kit from best buy. I installed the AT&T/unlocked GSM sim card from the kit a few days ago. I can receive and make telephone calls but the phone will not connect to mobile internet. Wifi works. When the phone comes on it says "No Service" for few seconds.
lbl51
 
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Joined: Sat Jul 16, 2016 9:35 am

Re: No mobile internet Service

Postby TracFone - Felice » Sat Jul 16, 2016 10:09 am

Hi lbl51. My name is TracFone Felice. Please check your Forum inbox for a message.
TracFone - Felice
 
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Re: No mobile internet Service

Postby abdc » Sat Jul 16, 2016 10:56 pm

I bought an unlocked GSM AT&T Samsung Galaxy Note 4 recently and set it up with a TracFone BYOP kit, and am having the same problem as lbl51 (making and receiving calls works, texting works, WiFi works, but mobile internet does not work). I have downloaded the TracFone My Account app and it shows that I have 1200 MB of data for my phone.
abdc
 
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Joined: Sat Jul 16, 2016 10:46 pm

Re: No mobile internet Service

Postby TracFone - Mark » Sat Jul 16, 2016 10:56 pm

Hi abdc. My name is TracFone Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
TracFone - Mark
 
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Re: No mobile internet Service

Postby joancraw39@gmail.com » Sun Jul 24, 2016 11:50 pm

Unable to get WIFI. ZTE android Tracfone. WIFI is enabled but where do I enter the password and code to enable internet connection?
Joan
joancraw39@gmail.com
 
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Joined: Sun Jul 24, 2016 10:55 pm

Re: No mobile internet Service

Postby alita » Sun Jul 24, 2016 11:52 pm

Hi joancraw39@gmail.com. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Re: No mobile internet Service

Postby jhau » Mon Jul 25, 2016 4:31 pm

I bought the BYOP kit to use with my unlocked Asus Zenfone 5. Everything is working fine (text, calls, wifi) except for my mobile internet. My mobile internet worked for the first day or so when I changed my APN but has since stopped working. I can't seem to figure out what the problem is. Can you help me?
jhau
 
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Joined: Mon Jul 25, 2016 4:27 pm

Re: No mobile internet Service

Postby alita » Mon Jul 25, 2016 4:32 pm

Hi jhau. My name is TracFone Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Joined: Mon Mar 21, 2011 7:52 pm


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