Mobile Data stopped working

Mobile Data stopped working

Postby cptconundrum » Wed Sep 18, 2019 7:59 am

Using a Samsung Galaxy J3 Orbit

I have been using this phone for some time now but suddenly lost the ability to use mobile data. SMS, calls, and wifi still work and I can see the signal strength, but mobile data will not connect.
cptconundrum
 
Posts: 1
Joined: Wed Sep 18, 2019 7:56 am

Re: Mobile Data stopped working

Postby TracFone - Larry » Wed Sep 18, 2019 8:07 am

Hi cptconundrum. I'm TracFone Larry. I would like to express my thank for choosing TracFone as your service provider. I read your post on this forum and I want to help you. Kindly turn the phone off and back on. Test the phone when it is back on. If it's still not working, we need to check if it's properly provisioned in the system and apply technical troubleshooting. To further assist you with this matter, Kindly check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
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Re: Mobile Data stopped working

Postby Dnny_L » Sun Dec 22, 2019 2:43 am

Previously was this:
APN
TRACFONE.VZWENTP
Then was this:
TRACFONE.VZWINTERNET
Now is this:
APN
VZWINTERNET

Connections
Mobile Networks
Access Point Names
Tracfone
VZWINTERNET
APN
VZWINTERNET

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).
Dnny_L
 
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Joined: Sun Dec 22, 2019 1:30 am


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