Page 1 of 1

Set up phone. Calls and texts work but no data

PostPosted: Sat Oct 19, 2019 8:55 pm
by R33227
Set up new phone. Transferred the number to a new phone. Calling and texting works but phone won't connect to 4G data network. Contacted support via live chat twice and get disconnected after CS looks into the ssiue

Re: Set up phone. Calls and texts work but no data

PostPosted: Sun Oct 20, 2019 10:57 am
by TracFone - Larry
Hi R33227. I'm TracFone Larry. I apologize for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Set up phone. Calls and texts work but no data

PostPosted: Sun Dec 22, 2019 2:34 am
by Dnny_L
Previously was this:
APN
TRACFONE.VZWENTP
Then was this:
TRACFONE.VZWINTERNET
Now is this:
APN
VZWINTERNET

Connections
Mobile Networks
Access Point Names
Tracfone
VZWINTERNET
APN
VZWINTERNET

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).

Re: Set up phone. Calls and texts work but no data

PostPosted: Sun Dec 22, 2019 2:56 am
by Dnny_L
Previously was this:
APN
TRACFONE.VZWENTP
Then was this:
TRACFONE.VZWINTERNET
Now is this:
APN
VZWINTERNET

Connections
Mobile Networks
Access Point Names
Tracfone
VZWINTERNET
APN
VZWINTERNET

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).