No Data on Moto G5 plus

No Data on Moto G5 plus

Postby jimmyhrn » Sat Jan 25, 2020 10:49 pm

I am one of the many who can't use the tracfone mobile network through data and I cannot send texts to 611611. Is there anyone at Tracfone customer service who has a clue? My Moto G5 plus was activated yesterday with a new AT&T compatible sim card bought from the Tracfone website.
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Joined: Sat Jan 25, 2020 10:00 pm

Re: No Data on Moto G5 plus

Postby TracFone - Maria » Sun Jan 26, 2020 4:36 pm

Hi jimmyhrn. I'm TracFone Maria. We're sorry that you're having problems with your data. Let's look further into this matter, and work to get this resolved. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. Thank you.
TracFone - Maria
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Joined: Tue Jan 31, 2012 1:08 pm

Re: No Data on Moto G5 plus

Postby Dnny_L » Wed Jan 29, 2020 1:55 am

Previously was this:
Then was this:
Now is this:

Mobile Networks
Access Point Names

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).
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Joined: Sun Dec 22, 2019 1:30 am

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