problem downloading ringtones

problem downloading ringtones

Postby neecykay » Mon May 30, 2016 11:14 am

I recently got a new phone. I purchased two ringtones but can't find them on my phone. I got messages and when I click on the link it says "content is downloaded". Can't find them on my phone. Help!
Thanks, Denise
neecykay
 
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Re: problem downloading ringtones

Postby TracFone - Amber » Mon May 30, 2016 11:15 am

Hi neecykay. My name is TracFone Amber. Sorry that you’re having a problem. We need to take this issue offline so we I address it further. I have sent you a private message. Please check your Forum inbox. Thanks!
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Re: problem downloading ringtones

Postby neecykay » Mon May 30, 2016 12:32 pm

I went back and checked. The ringtones I purchases are showing up in "my stuff" on the tracfone store page. And I got "service messages" on my phone with a link in each. When I click on the link it says "content already downloaded." So where are the ringtones? They do not show up on my phone. I have searched thru sound, ringtones. Ugh. This is frustrating.
Denise
neecykay
 
Posts: 2
Joined: Mon May 30, 2016 11:08 am

Re: problem downloading ringtones

Postby TracFone - Larry » Mon May 30, 2016 12:33 pm

Hi neecykay. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thanks.
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