I just bought a Samsung r455C to upgrade from my old tracfone. After going through the transfer process and after my original phone stopped working I called the # that the instructions said to call to complete the activation process. After calling the number I was given a successfull confirmation message but my new phone still says "activation required" if I try to use it. When looking at my account, it says my old phone has been deactivated and the new one is active. Can you help?