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Transfering total wireless to tracfone, having problems

PostPosted: Thu Sep 12, 2019 11:42 pm
by casperpb
I bought a tracfone moto e5 to replace a total wireless phone that was having problems. I have attempted to transfer the number. It's been two days and the ticket for transfer shows closed. However, both phones are now showing the same phone number, and neither phone can make or receive calls.

Re: Transfering total wireless to tracfone, having problems

PostPosted: Fri Sep 13, 2019 7:53 am
by TracFone - Larry
Hi casperpb. I'm TracFone Larry. I'm sorry that you're having problems with the transfer. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.