How To Port

How To Port

Postby mhmartin2002 » Sat Nov 23, 2019 4:37 pm


I received my SIM card. I went online to activate my phone on your website. When I entered the information, the website told me to call 800 867 7183.

When I called the 800#, I was told to send PORT to 611611, and I did.

I then get a message back that says "Sorry, there was a problem processing your request. Please call 611.

When I call 611, I get my current cell phone carrier, but I'm trying to switch to Tracphone.

How do I port my phone and keep my phone number???

With all of these issues and redirects, should I be worried about more problems to come? Not off to a very good start.

Posts: 1
Joined: Sat Nov 23, 2019 4:31 pm

Re: How To Port

Postby TracFone - Larry » Fri Nov 29, 2019 10:05 am

Hi mhmartin2002. I'm TracFone Larry. I apologize for the inconvenience. We'll help you check your Port-In request. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

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