Cannot make an International call

Cannot make an International call

Postby Sal D » Tue Mar 24, 2020 11:25 am

I cannot make an international call, after the destination phone number is entered the operator says "for security purposes please enter your pin"

According to the Tracfone website.................
IMPORTANT INFORMATION

There has recently been fraudulent activity involving international calling to multiple destinations worldwide and for your protection, we are updating the International Calling process. From now on, you just have to enter an access code that will be sent to your mobile phone via text message to enable calls to the destination you are trying to reach.
For your convenience, the validation process will start as soon as you dial to the destination desired. Just follow these simple steps:

After you hear the notification during your call, please press 1
Enter the access code that will be sent to you via text message while you’re on the call
Return to your keypad to enter the access code, then you will be connected to the destination you are calling

The only notification during the call is to enter your pin, no text message is ever sent

Anyone else have this problem?

Can someone at Tracfone please help?
Sal D
 
Posts: 5
Joined: Sat Dec 06, 2014 10:26 am

Re: Cannot make an International call

Postby TracFone - Maria » Wed Mar 25, 2020 4:26 pm

Hi Sal D. We're sorry that you are having a problem with our international calling. Yes, we're always here to help you. For further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
 
Posts: 9392
Joined: Tue Jan 31, 2012 1:08 pm

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Postby Carstima » Wed Mar 09, 2022 4:43 am

we have upgraded vm.
any VM version I try to upgrade cannot enter the products.
They are displayed correctly but I cannot access the description.
I also changed the versions php 5.6, 7 -7.1, 7.2, 7.3
Is there a solution?
Carstima
 
Posts: 1
Joined: Tue Mar 08, 2022 5:27 pm
Location: Tallinn

Re: Cannot make an International call

Postby Jude » Wed Mar 09, 2022 1:50 pm

Hi Carstima. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3405
Joined: Tue Apr 12, 2011 12:24 pm


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