Insufficient funds message

[mariabultena]

We have been getting a message saying, "You have insufficient funds to send message." When I check our balance, I get the following message from a different number saying, "Your balance as of (current date and time) UNL PLAN Data: 1.98GB Exp Date: 2019-10-07 Terms: http://bit.ly/1lopdkY".

I'm not sure what to do from here. Any suggestions?

[TracFone - Larry]

Hi mariabultena. I'm TracFone Larry. I'm sorry for the trouble. Please turn the phone off and back on. Try to send a text message when it's back on. Also, check the balance using 611611. If you still encounter the error message, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Jay96]

I have the unlimited talk and text but I get getting a text saying insufficient funds to text and when I try to call someone it’s goung to a customer number from straight talk but I have a tracfone. What do I do?

[Jay96]

I have unlimited plan talk and text. But I keep getting text message saying insufficient funds and when I try to make a call it goes straight the customer service number.what do I do about this?

[TracFone - Larry]

Hi Jay96. I'm TracFone Larry. I'm sorry that you're having some problems. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. You can use our self-service menu by texting Help to 611611. Thank you.

[beautiful_hippie]

Help! I have unlimited talk and text but my SMS balance is showing as 0, as of 8:39 am CST. I am using a TCL Alcatel 502. Please send me next steps to fix this issue. Thanks!

[TracFone - Larry]

Hi beautiful_hippie. I'm TracFone Larry. I'm sorry that you're having some problems. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.