Insufficient funds message

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Insufficient funds message

Postby mariabultena » Fri Sep 13, 2019 8:44 pm

We have been getting a message saying, "You have insufficient funds to send message." When I check our balance, I get the following message from a different number saying, "Your balance as of (current date and time) UNL PLAN Data: 1.98GB Exp Date: 2019-10-07 Terms: http://bit.ly/1lopdkY".

I'm not sure what to do from here. Any suggestions?
mariabultena
 
Posts: 1
Joined: Fri Sep 13, 2019 8:33 pm

Re: Insufficient funds message

Postby TracFone - Larry » Sat Sep 14, 2019 8:11 am

Hi mariabultena. I'm TracFone Larry. I'm sorry for the trouble. Please turn the phone off and back on. Try to send a text message when it's back on. Also, check the balance using 611611. If you still encounter the error message, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

Re: Insufficient funds message

Postby Jay96 » Thu Oct 03, 2019 1:47 am

I have the unlimited talk and text but I get getting a text saying insufficient funds to text and when I try to call someone it’s goung to a customer number from straight talk but I have a tracfone. What do I do?
Jay96
 
Posts: 2
Joined: Thu Oct 03, 2019 1:37 am

Re: Insufficient funds message

Postby Jay96 » Thu Oct 03, 2019 2:18 am

I have unlimited plan talk and text. But I keep getting text message saying insufficient funds and when I try to make a call it goes straight the customer service number.what do I do about this?
Jay96
 
Posts: 2
Joined: Thu Oct 03, 2019 1:37 am

Re: Insufficient funds message

Postby TracFone - Larry » Sat Oct 05, 2019 9:20 am

Hi Jay96. I'm TracFone Larry. I'm sorry that you're having some problems. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. You can use our self-service menu by texting Help to 611611. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

Re: Insufficient funds message

Postby beautiful_hippie » Sun Nov 24, 2019 11:51 am

Help! I have unlimited talk and text but my SMS balance is showing as 0, as of 8:39 am CST. I am using a TCL Alcatel 502. Please send me next steps to fix this issue. Thanks!
beautiful_hippie
 
Posts: 1
Joined: Sun Nov 24, 2019 11:41 am

Re: Insufficient funds message

Postby TracFone - Larry » Fri Nov 29, 2019 10:10 am

Hi beautiful_hippie. I'm TracFone Larry. I'm sorry that you're having some problems. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm


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