Phone can’t receive or send text messages

[Sweetscudo]

Suddenly today our sons phone just stop sending and receiving messages. We tried restarting and shutting down the phone, with no luck. I tried to gorse stop the messaging app and then restarting the phone. The only thing i didn’t rt was a factory reset. If anyone has any suggestions they would be greatly appreciated. Thanks

[TracFone - Larry]

Hi Sweetscudo. I'm TracFone Larry. I'm sorry to hear that your son's phone is experiencing issues with text message. We'll help you troubleshoot the phone and check if it's properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[shahnileshca1]

I am facing the same issue, can some one help me?

[TracFone - Larry]

Hi shahnileshca1. I'm TracFone Larry. I'm sorry to hear that you're having some problems. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.