Iphone X lost Cellular data after getting FZW text messages

Iphone X lost Cellular data after getting FZW text messages

Postby Neoconocephalus » Thu Oct 17, 2019 12:10 pm

I have an iPhone X with IOS 13.1.2. Cellular data worked fine after the update.

Last night, I added data to the phone and the Cellular data worked fine afterwards for several hours.

I received two SMS messages last night:
1. one: SMS from 900080006203 Today at 4:02am
content //VZWVVM:SYNC:ev=GU;dev_t=5

2. one: SMS fro 900080006201 Today at 4:03 am
content:
//VZWVVM:STATUS:st=R;rc=0;srv=stl1lv.imsvm.com;ipt=143;u=15738236518@vzwazc.com;pw=vxt0KGgIPvx44BG;lang=1,2,3,4,5,6,7,8;g_len=60;vs_len=10;pw_len=4-7;dev_t=5;vmg_url=https://vmg.vzw.com/VMGIMS/VMServices

This morning, Cellular Data does not work anymore - I get the :"Could not activate cellular data network" message.

I restarted the phone - still no cellular data.
I checked my tracfone account - the new data is there and parts of it used.
Thus, the cellular data seemingly stopped working after the cryptic SMS messages.

What should I do?
Thanks!
Neoconocephalus
 
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby jbuerger99 » Thu Oct 17, 2019 5:30 pm

This same thing happened to me!
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby jbuerger99 » Thu Oct 17, 2019 5:33 pm

This happened to me as well and I have been trying to fix it with tracfone
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby Brianpankow » Thu Oct 17, 2019 11:03 pm

I received the same message this morning and my data did not work.

My wife added texts to my phone yesterday as well.

I did the chat and called the customer service (I do dread that) and after cycling through 3 levels of techs over 2 hours, they told me that their system told them that this phone had been activated this morning at 4am when I was asleep. I have had this phone on Tracfone for over a year, but they did not care and basically did not believe me. Argh!

A look on my account online and it said the same thing. It sounds as if their system had a major glitch last night and booted us off the data system.

After two hours and cycling the phone on and off 30 times, she finally had me reset the network settings (settings, general, reset, reset network settings) and this seemed to work. Alleluia!
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby TracFone - Maria » Fri Oct 18, 2019 4:23 pm

Hi Neoconocephalus. I'm TracFone Maria. The experience you described certainly doesn't sound right. We sincerely apologize for the inconvenience you have encountered with your data. We can take a look into this and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby TracFone - Maria » Fri Oct 18, 2019 4:25 pm

Hi jbuerger99. My name is TracFone Maria. We're very sorry that you're having problems with your data. Allow us to further check on it so we can have this issue resolved as soon as possible. To further assist, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby Cowmoose420 » Sat Oct 19, 2019 12:27 pm

Had this same exact issue, but on an iPhone 7 with the latest iOS installed.

Here’s what I did to fix it.

Step 1: Reset network settings: Settings>General>Reset
Step 2: download a new APN profile
I used this site: https://www.unlockit.co.nz/fw/
Select your country and the profile called “Verizon (LTE)” then hit “Create APN”
Step 3: Go back to settings>General and install the new profile

Hope this helps
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby Neoconocephalus » Tue Oct 22, 2019 1:46 pm

Cowmoose420's answer above was the winner. Worked like a charm on an iPhone X.
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby Brianpankow » Thu Nov 07, 2019 10:48 pm

Got cell data access back, but visual voicemail no longer works. I'm now using the APN from unlockit. Any suggestions? TIA
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Re: Iphone X lost Cellular data after getting FZW text messa

Postby TracFone - Larry » Fri Nov 08, 2019 10:20 am

Hi Brianpankow. I'm TracFone Larry. I apologize for the inconvenience. We'll check if the phone is properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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