Set up phone. Calls and texts work but no data

Set up phone. Calls and texts work but no data

Postby R33227 » Sat Oct 19, 2019 8:55 pm

Set up new phone. Transferred the number to a new phone. Calling and texting works but phone won't connect to 4G data network. Contacted support via live chat twice and get disconnected after CS looks into the ssiue
R33227
 
Posts: 1
Joined: Sat Oct 19, 2019 8:49 pm

Re: Set up phone. Calls and texts work but no data

Postby TracFone - Larry » Sun Oct 20, 2019 10:57 am

Hi R33227. I'm TracFone Larry. I apologize for the trouble. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Larry
 
Posts: 8967
Joined: Mon Oct 24, 2011 5:22 pm

Re: Set up phone. Calls and texts work but no data

Postby Dnny_L » Sun Dec 22, 2019 2:34 am

Previously was this:
APN
TRACFONE.VZWENTP
Then was this:
TRACFONE.VZWINTERNET
Now is this:
APN
VZWINTERNET

Connections
Mobile Networks
Access Point Names
Tracfone
VZWINTERNET
APN
VZWINTERNET

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).
Dnny_L
 
Posts: 53
Joined: Sun Dec 22, 2019 1:30 am

Re: Set up phone. Calls and texts work but no data

Postby Dnny_L » Sun Dec 22, 2019 2:56 am

Previously was this:
APN
TRACFONE.VZWENTP
Then was this:
TRACFONE.VZWINTERNET
Now is this:
APN
VZWINTERNET

Connections
Mobile Networks
Access Point Names
Tracfone
VZWINTERNET
APN
VZWINTERNET

The APN was TRACFONE.VZWENTP they changed it to TRACFONE.VZWINTERNET, the formatting change so the TRACFONE became a prefilled menu title, now APN is now just VZWINTERNET, instead of TRACFONE.VZWINTERNET, it's just (VZWINTERNET).
Dnny_L
 
Posts: 53
Joined: Sun Dec 22, 2019 1:30 am


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