Auto Refill Not Truly Auto

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Auto Refill Not Truly Auto

Postby Klrdn » Wed Sep 04, 2019 4:22 pm

I have tfone account, smartfone, Srvc Protection Plan, Auto Refill. What can I add, or change to not have to periodically discover I can't use the fone because I have run out of minutes or data and then have to act to refill.

Isn't there a truly automatic refill procedure that will preemptively refill when minutes get low - ie. not waiting for the "refill date"?
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Re: Auto Refill Not Truly Auto

Postby TracFone - Larry » Fri Sep 06, 2019 8:03 am

Hi Klrdn. I'm TracFone Larry. The TracFone Service Protection Plan will extend your service end date when your phone is about to expire. You can add an airtime plan if you run out of minutes whichever denomination that suits you. If you need further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - Larry
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Re: Auto Refill Not Truly Auto

Postby TFFamily » Mon Nov 11, 2019 8:42 pm

Klrdn, Check your minutes, texts, data on the day before and screenshot. We have regularly seen Tracfone NOT apply the refill yet charge us for it.
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