My service end date updated but not my data

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My service end date updated but not my data

Postby Toodlebug » Tue Apr 28, 2020 9:15 am

I purchased the 30 day plan with unlimited text and calls, and it included 3g of data. My service end date, and the unlimited texts and calls are showing up on my balance summary, but I have no data. It is very urgent that I can get the data, since I live in a rural area with no internet service. I have to do a weekly Zoom meeting, but can no longer do it without data. I do not want to have to re-purchase the plan, since income is limited during the current COvid 19 crisis. How do I get the data to update?
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Joined: Tue Apr 28, 2020 9:03 am

Re: My service end date updated but not my data

Postby TracFone - Maria » Tue Apr 28, 2020 11:11 am

Hi Toodlebug. I'm TracFone Maria. We're sorry to know that you are having a problem with our data service. Allow us to further check on it so we can have a concrete resolution for this issue. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
TracFone - Maria
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Joined: Tue Jan 31, 2012 1:08 pm

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