Customer Service email

Customer Service email

Postby millerb270 » Tue May 10, 2022 3:16 pm

Does Tracfone have a Customer Service email? I've called Customer Service 3 times now and no one can seem to solve my problem. The last time the Customer Service person tried to connect me with a higher form of service but I got disconnected. It would be simpler if I could just send them an email to explain what I need.
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Tue May 10, 2022 4:01 pm

Hi millerb270. My name is TracFone Jude. We currently do not have an e-mail. However, you may use this link https://www.tracfone.com/support/contact-us to view our different channels. We can also help you here. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3358
Joined: Tue Apr 12, 2011 12:24 pm

Re: Customer Service email

Postby millerb270 » Tue May 10, 2022 7:06 pm

I currently have a tracfone account for my Galaxy S10 which I renew service for on an annual basis.  I have activated my older Galaxy S9 to give to a family member to use.  I went through the Customer Support telephone number to get it activated.  The problem I have is that I can't get into the account because there apparently is no password.  I told that to customer support and they said they'd send an email to change the password but the emails never arrive.  The address for the emails should be clarkb3006@gmail.com which is the S9's account.  I know the email works because I can email and text that address.  There could be another problem involved.  My email, , was inadvertently put in to the S9"s account.  Still, I get no reset password email at that account either.  Can you please help straighten this out?
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Wed May 11, 2022 9:35 am

Hi millerb270. We can help you in resolving this problem. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3358
Joined: Tue Apr 12, 2011 12:24 pm

Re: Customer Service email

Postby millerb270 » Wed May 11, 2022 10:35 am

From your inbox post I can see that you don't understand either. I've done the chat. They said I'd have to call customer service. I've called there 3 times and they've been no help. I was hoping you could pass my problem on to someone who could either call me at or email me at . I guess there's no further point in using the forum.
millerb270
 
Posts: 4
Joined: Mon Nov 24, 2014 11:22 am

Re: Customer Service email

Postby Jude » Wed May 11, 2022 1:52 pm

Hi millerb270. I have edited your post containing your phone number in order to secure your account. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3358
Joined: Tue Apr 12, 2011 12:24 pm

Re: Customer Service email

Postby amyr74 » Sat Jul 30, 2022 8:42 am

I realize this is PROBABLY not going to be resolved through this forum, but...like OP, I've tried Chat & 611611 key words & whenever I've *called* in the past, I'm speaking to somebody usually with a THICK Indian accent who has NO idea what I'm talking about. So ok, here's the situation (similar to OP's): I've used Tracfone for YEARS. Our family has had probably 3-5 phone numbers through them & ordered as many phones. There had been a huge mix-up a long time ago where all our family's account info (orders, etc) was being added to an account with my husband's email address. That was *wrong*, EVERYTHING should come to MY email address. I have, for reasons I can't remember, over YEARS, used two different email addresses (of MINE). I use a password storage program so now I have a total of 3 email addresses & passwords for each that SHOULD work. I was trying to login in order to refill my service last week b/c I was getting a TON of emails from Tracfone, to my REGULAR email, with links to purchase airtime. I clicked on the link & the fun began. Essentially, I've tried a dozen or so times to login--first with my REGULAR email...but I keep getting a message in red that says this is not a valid login?? Even though I've ALWAYS used this email (I'm actually getting messages from Tracfone TO this email...clearly that email is in your system??). This is the email I've used for **years** to order phones & pay for *monthly* service for my daughter & I. So ok, doesn't want to log me in with my REGULAR email. I tried it by phone number. Mine & my daughter's. Only NONE of the passwords I have saved work with the phone numbers. For each one, I clicked "Forgot my password" & it said they'd send a link to the email address on file, & they did, to my REGULAR email. I've gotten I think 3 emails & 2 texts so far, after using my regular email & both phone #'s "forgot password", all with links to reset it. HOWEVER---every time I click that link, the only thing it does is either take me straight to the home page which takes me back to square one, or takes me to the login page, which takes me to square two. :roll: Weird thing is, whenever I enter my *alternate* email, which I quit using with TF years ago-it goes through & lets me try to put in a password. Which of course, none of them work with this email either. And I've clicked "forgot password" with this email address & it says an email will be sent to the email address on file with a link to reset. However, using this *alternate* email, I don't get a reset email to EITHER email address or either phone. I was able to login to this forum with no problem. ? So this is the ONLY way right now I can prove to Tracfone that I have some kind of account with them? I don't get asked for a PIN anywhere either. So PLEASE---WHAT CAN I DO to *actually* RESET MY PASSWORD???? Is there a HUMAN BEING that checks ANY of the "contact" options (chat, 611611, forums, Facebook, IG, Twitter, Youtube, etc.?). I am VERY hesitant to *call* because of language barriers...why is it that we cannot communicate electronically about things in 2022 when I can better explain the whole issue? Why in the WORLD has Tracfone not gotten the message over 15+ years to GET A CUSTOMER SERVICE EMAIL ADDRESS we can write to??? :x PLEASE. ANYBODY who works at Tracfone, and has ACCESS to customer accounts...PLEASE contact me and give me SOME way of having this issue resolved?? THANKS.
amyr74
 
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Joined: Sat Feb 27, 2016 12:22 pm

Re: Customer Service email

Postby Jude » Mon Aug 01, 2022 10:15 am

Hi amyr74. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
Posts: 3358
Joined: Tue Apr 12, 2011 12:24 pm


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