No data after updating Samsung A51 to Android 12

No data after updating Samsung A51 to Android 12

Postby oakpatch » Mon May 23, 2022 5:33 pm

I am passing this along in case other people have the same problem. Samsung pushed out the upgrade to Android 12 today on my A51 phone so I went ahead and installed it. The install went well but then afterwards I discovered that my phone had no data. The good news is that after doing some googling I found a solution to the problem. By turning on developer options (you can google how to do that, it requires going into the settings), and then on the developer options screen turning on "Mobile data always active", I was able to get data working. This seemed to be just a one-time thing, and once data was working again I didn't need to leave that setting turned on. I was able to turn off "Mobile data always active" and I continued to get data on the phone. Supposedly leaving that setting turned on is a battery drain so I was happy to turn it off. I tested this by turning off that setting and restarting the phone--and I still got data. So it appears that turning on the setting just toggled or fixed something at the start but it isn't necessary to keep it turned on.
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Re: No data after updating Samsung A51 to Android 12

Postby TracFone - Maria » Mon May 23, 2022 6:45 pm

Hi oakpatch. I'm TracFone Maria. We're sorry to hear that you are having a problem with your data connection. We would like to further investigate this matter with you so we can provide a concrete resolution. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: No data after updating Samsung A51 to Android 12

Postby SueBee55 » Wed May 25, 2022 2:28 pm

I'm having the same issue after the last Samsung upgrade. I used your suggested fix below but unfortunately it has not worked. I have talked with several Tracfone tech support but NO ONE has resolved this issue.
Has anyone else found a solution? Desperate for help.
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Re: No data after updating Samsung A51 to Android 12

Postby Jude » Wed May 25, 2022 3:13 pm

Hi SueBee55. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you
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Re: No data after updating Samsung A51 to Android 12

Postby rinkuhero » Thu May 26, 2022 1:30 pm

I have the same issue, same model of phone, android was updated, and then no mobile data.
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Re: No data after updating Samsung A51 to Android 12

Postby TracFone - Mark » Fri May 27, 2022 10:56 am

Hi rinkuhero. My name is TracFone Mark. We apologize for the trouble this has caused you. To further assist you with your data issue, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word SUPPORT to 611611. Thank you for contacting us.
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Re: No data after updating Samsung A51 to Android 12

Postby SueBee55 » Fri May 27, 2022 4:46 pm

I have tried numerous times with Tracfone support to get my data issue fixed with no success. Each person recommended a fix but they had to disconnect before I could try. I asked each person if they could call me back to confirm the outcome but was told I would have to call back to get additional help if needed, which I did. The last customer service rep told me I would need to talk with their technical support but would need a second phone before I called (I am single, live alone and only have one phone so I am now not able to get help). I have been a long time customer of Tracfone and recommended their service to many people but after this I will no longer recommend. Because I still have Tracfone service thru 2023, I am ordering a new phone and starting over so I can get my data back. It is a shame that I have to do this just to be able to use the service I paid for.
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Re: No data after updating Samsung A51 to Android 12

Postby Jude » Sat May 28, 2022 9:19 am

Hi SueBee55. My name is TracFone Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: No data after updating Samsung A51 to Android 12

Postby cordcutter99 » Mon May 30, 2022 7:43 pm

I had the same problem after the update. Found the solution here:
https://howardforums.com/showthread.php ... st17218253
and a screen shot here
https://howardforums.com/showthread.php ... st17218258

Changing the APN from TRACFONE.VZWENPT to VZWINTERNET fixed it for both of my phones.
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Re: No data after updating Samsung A51 to Android 12

Postby TracFone - Maria » Tue May 31, 2022 1:51 pm

Hi cordcutter99. I'm TracFone Maria. We're glad to hear that you're now able to access your data. You may also text the keyword APN to 611611 to update your APN Settings. Should you need further assistance, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. Thank you.
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