Lost Minutes

Lost Minutes

Postby Merlin93 » Fri Jul 25, 2014 12:31 am

Transferred # & minutes (26) from another Tracfone. I have triple minutes for life and before the transfer I had about 1000+ minutes. NOW my balance is 26minutes, 26 text and 26 data. The dropped the minutes I had originally.

when I called they wanted to give me 600 minutes, then they went up to 700. I want my full amount. Look up my record and see what I have. The fone was only connected 5/19/2014.

I spent an hour and then they said I had to call back b/c that department closed.

What?????
Merlin93
 
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Re: Lost Minutes

Postby TracFone - Jhonally » Fri Jul 25, 2014 12:36 am

Hi Merlin93. My name is TracFone Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
TracFone - Jhonally
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Re: Lost Minutes

Postby Mom2KidsDog » Thu Jul 31, 2014 6:51 pm

The same thing just happened to me when activating an iPhone 4s with Bring Your Own Phone and transferring phone number and minutes.

I had 5600 minutes on Tracfone, and they said they could only find 831 minutes in their system.

I went ahead and activated iPhone 4s, transferring number an dominates, but now that my old phone has been deactivated the minutes are not showing up anywhere.

Please advise how I get my 4800 minutes already bought and paid for transferred to the iPhone 4s.
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Re: Lost Minutes

Postby Sam » Thu Jul 31, 2014 7:13 pm

Hi. My name is TracFone Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
TracFone - Sam
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