[quote="Anamie Precioso"]Hi. My name is TracFone Anamie. Sorry that you're having a problem with your phone. I'm going to try to help you now.We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.Thank you.[/quote] Hi Sharon.We have troubleshooted your TracFone and everything is provisioned correctly in our end. A replacement phone will be sent to you since your current phone's issue persists. You will be receiving it in 3 to 5 days, however there is a possibility that it would take up to 7 days. Thank you for your patience. I believe this resolves your issue. It's been a pleasure helping you. Have a good day.
TracFone - Anamie