Hi dgtaylor45. My name is TracFone Stephanie. Sorry that you're having a problem. I'm going to try to help you now. If your phone is displaying emergency calls only, it is actually a matter of phone's network connection. Please reset the phone by going to settings>reset phone and press OK. Once ask for a lock code, please enter the last four digits of the phone number. Then check again if it's getting at least 3 bars on the screen already. You can also take the battery and the sim card out for a couple of minutes then insert it back and turn the phone on. In this way, the phone will update its network connection. There are actually issues that need to be taken offline because we cannot post our customer's phone information for security purposes. Thank you.
TracFone - Stephanie