Good day, lilamarie. My name is Jessica TracFone. Sorry that you're having a problem. I'm going to try to help you now. Somebody must have entered some random codes under code entry mode screen that were invalid for three attempts but we will be glad to remove that error for you. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.