Samsung S390G - WiFi question

Samsung S390G - WiFi question

Postby tfrdb » Fri May 03, 2013 6:02 pm

Hi, I'm new to the S390G. I went to my gym where we have free WiFi for members.
I turned on the WiFi on my S390G.
It found the gym's network, and I clicked it. They wanted a password and I keyed in a wrong password and clicked save. As expected, I got a wrong password error message.

So I tried again, and this time when I clicked on the gym's network name, I was immediately disconnected. I tried again a few times and the same thing happened. I could never get the prompt for entering a password.... just a quick disconnect every time. How do I clear it. I turned the phone off and then on, but nothing...

Thanks!
tfrdb
 
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Re: Samsung S390G - WiFi question

Postby TracFone - Maria » Fri May 03, 2013 6:09 pm

Hi tfrdb. My name is TracFone Maria and I'll be addressing your concern. You need to click the gym's network name then select Cancel or Forget then try it again. Thanks.
TracFone - Maria
 
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Re: Samsung S390G - WiFi question

Postby tfrdb » Fri May 03, 2013 7:47 pm

Hi Maria, I'll give it a try tomorrow and let you know how it went. Thanks!!
tfrdb
 
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Re: Samsung S390G - WiFi question

Postby tfrdb » Sat May 04, 2013 7:49 am

TracFone - Maria wrote:Hi tfrdb. My name is TracFone Maria and I'll be addressing your concern. You need to click the gym's network name then select Cancel or Forget then try it again. Thanks.


Thanks Maria...... I'll try it today.
tfrdb
 
Posts: 10
Joined: Fri May 03, 2013 5:31 pm

Re: Samsung S390G - WiFi question

Postby Jessica » Sat May 04, 2013 9:25 am

Good day, tfrdb. My name is Jessica TracFone and I'll continue addressing your concern. Please check your Forum inbox for a private message. Thank you.
Jessica
 
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Re: Samsung S390G - WiFi question

Postby tfrdb » Sat May 04, 2013 7:16 pm

Problem Solved.

Went to the gym and turned on WiFi on my phone.

I clicked on the gym's network name.

It immediately disconnected me.

I clicked Options>Delete

That removed the old incorrect password that I previously entered and was saved.

I was then able to connect to the gym's network name and entered the right password.
tfrdb
 
Posts: 10
Joined: Fri May 03, 2013 5:31 pm

Re: Samsung S390G - WiFi question

Postby Jessica » Sun May 05, 2013 10:39 am

We're glad to know that, tfrdb. Should you have any concerns with your TracFone service, please let us know. Thank you.
Jessica
 
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